FAQ – Find answers here
Here you can find answers to the most frequently asked questions about your visit to MASH!
Bookings & reservations
You can book a table at MASH through our online booking system:
https://mashsteak.dk/book-bord/
Online bookings can be made for up to 8 guests.
If you are more than 8 guests, your reservation is considered a group booking and therefore cannot be made through our standard online booking system.
You can read more about group bookings and send us an enquiry here: https://mashsteak.dk/en/group-dining/
It is not possible to reserve a specific table or guarantee a particular location within the restaurant.
You are always very welcome to add a request when making your reservation, and we will do our best to accommodate it.
It is also not possible to reserve a table on any of our terraces in advance. When the weather permits, we will do our best to accommodate guests who have requested outdoor seating.
The final table plan and seating arrangements are always determined by the restaurant and may change up until your arrival.
Food, allergies and dietary requirements
We do not serve halal-certified meat at our MASH restaurants, and unfortunately, we are not able to order halal-certified meat separately.
We do, of course, offer fish and vegetarian alternatives.
We do not have a separate menu for allergies or specific dietary requirements, but we always do our best to accommodate our guests’ needs.
If you have any allergies or special dietary requirements, please let us know when making your reservation. Our kitchen will then do its best to adapt the dishes accordingly.
Please note that we handle a wide range of ingredients in our kitchens and therefore cannot guarantee a completely cross-contamination-free environment.
Yes, you are very welcome to bring your own wine.
A corkage fee of DKK 385 per 75 cl bottle applies.
Please let us know in your reservation if you are planning to bring your own wine.
Yes, you are very welcome to bring your own cake.
If you order dessert from our menu, you may bring your own cake at no additional charge. If you do not order dessert from our menu, a cakeage fee of DKK 135 per guest applies.
Please let us know in your reservation if you are planning to bring your own cake.
We do not provide table decorations or candles for desserts, but we do have Danish flags that we are happy to put on the table for special occasions.
You are very welcome to bring your own decorations and candles. However, confetti, glitter and similar decorations are not permitted.
Children at MASH
Yes, we offer a children’s menu at all our MASH restaurants.
You can view our children’s menu here.
Yes. If you require a high chair, please let us know when making your reservation.
Please also remember to include children in the total number of guests so that we can ensure there is enough space at the table.
Due to space restrictions and fire safety regulations, unfortunately, it is not always possible to have prams inside our restaurants.
Depending on the restaurant and the available space, the pram may in some cases be left by the host station or outside.
Please feel free to contact the restaurant you are visiting if you are unsure about the available options.
Practical information
Dogs are not permitted inside our restaurants or on our terraces.
Assistance dogs with valid documentation are, of course, welcome.
There may be times when our staff are busy looking after guests in the restaurant and are therefore unable to answer the phone.
If you are unable to reach us by phone, you are always welcome to send us an email. We aim to respond to all enquiries as quickly as possible:
MASH Aarhus: aarhus@mashsteak.dk
MASH Bredgade: bredgade@mashsteak.dk
MASH Frederiksberg: frederiksberg@mashsteak.dk
MASH Odense: odense@mashsteak.dk
MASH Penthouse: penthouse@mashsteak.dk
MASH Rungsted: rungsted@mashsteak.dk
Gift cards, loyalty club & payment
You can read more about our gift cards and the applicable terms and conditions here: https://mashsteak.dk/en/gift-card-terms/
You can read more about MASH Loyalty Club and our app here: https://mashsteak.dk/loyalty-club/
As a general rule, the bill is settled as one payment per table, or split into a maximum of two payments.
For smaller reservations, it may sometimes be possible to split the bill between more guests. Please ask our staff on the day, and they will be happy to assist if possible.
For larger groups, unfortunately, we are unable to split the bill into multiple individual payments. We therefore recommend agreeing in advance how the group would like to settle the bill.
If you have any questions regarding receipts, prepayments or invoices, please contact our accounts department at: db@cphc.dk
